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Debit Card Product FAQs

Debit Cards

Call us to deactivate your lost or stolen debit card and order you a replacement.
(866) 526-2114
Monday - Friday 8am - 5pm

Call the Lost or Stolen Card Center to deactivate your debit card immediately.
(800) 236-2442
After Hours

Call us to report fraudulent or suspicious activity on your debit card.
(866) 526-2114
Monday - Friday 8am - 5pm

Call the Fraud Alert Management Center to report fraudulent or suspicious activity on your debit card.
(800) 830-1925
After Hours

You can activate your new FCB debit card by visiting any ATM. Insert your card, enter your pin, and complete a balance inquiry, transaction, or pin change.

There are many reasons that your card could have been declined such as suspicious activity, transaction limits, or and expired card. Please contact us for more information.

Debit Card Alerts

Not only are debit card alerts are a great way to track your spending and balance your account, but they’re a huge security benefit too. Because the alerts are instant, you can contact us immediately if you receive an alert about a fraudulent or suspicious charge.

Click HERE to sign-up for debit card alerts today! All you need is your debit card number and PIN.

  • Login to your Debit Card Alerts and verify that your delivery options are up to date.
  • Lower your target amount to $0. Some stores, like gas stations, pre-authorize $1 to verify that the card.
  • Please contact us for more information.

Debit Card Discounts

You can install the First Perks App by visiting the App Store or Google Play. Search for First Perks by FCB and choose to install.

Yes, you must use your FCB debit card to receive the discount. If you do not have an FCB debit card and would like one, please click HERE to order one today!

Yes! You can use each First Perks discounts again and again!

This is probably due to the locations feature on your smartphone. Be sure to turn on your locations within your smartphone settings.

Yes, you can turn off alert notifications within the stores Perk Detail.