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Frequently Asked Questions


Deposits made by 5:30pm EST will normally be posted to your account by midnight that same day Monday thru Friday
Deposits made after 5:30pm EST will normally be posted to your account by midnight on the next business day.
Deposits made after 5:30pm EST Friday and over the weekend will normally be posted to your account by midnight on the following Monday as long as it is not a bank holiday.
You must restrictively endorse the check “For Mobile Deposit at First Community Bank Only”. If you do not restrictively endorse the check, First Community Bank has the right to return/refuse the check.
Please mark the date you deposited the check on it and retain the physical check for 10 business days. 
Please destroy the check to ensure that it cannot be deposited again.
No, there are no limits.
No, there are no limits.  However, checks over $6,725.00 will be subject to holds just the same as if it they were deposited at a branch.
You can verify that First Community Bank has received your check via mobile deposit by logging in to your Online Banking and going to “Navigation Menu > Deposit Checks > Recent Activity." If the check made it to First Community Bank for review, it will show up here and say accepted. You will also receive emails regarding the status of checks deposited via mobile deposit. 
You must be enrolled in online banking and have the app downloaded on your mobile device (available for android and apple devices).
  • Phone Tap Menu, Navigation menu > Deposit Checks
  • Tablet Tap Menu, Navigation menu > Deposit Checks  
This could have multiple causes. Please contact support for assistance.









 If you would like to enroll in Online Banking, please Contact Us.
  • Enter your unique login ID into the  "Login" box on the above.
  • Leave the password blank and click the “I am a First Time User“ checkbox, then “Login“.
  • Choose where to deliver a Secure Access Code and click “Submit“.
  • Enter the Secure Access Code that you received and click “Submit“.
  • Accept the agreement.
  • Update or Verify your online profile page and click “Submit“.
  • Create a new password and enter it twice for confirmation and click “Submit“.
  • Login - Enter your Login ID and click Login, then enter your Password and click Submit
  • Select Delivery - Choose which delivery option is most convenient for you to receive a 6-digit code and click Submit. Then retrieve the code from the option that you chose and write it down so you can enter it in the next step.
  • Enter Access Code - Enter your 6-digit access code and click Submit.
  • Register Computer - This step gives you two options to choose from. If you are using your personal device or computer, you can choose to activate your browser for later use. However, if you are using a public computer then you will want to choose to receive one-time only access.
  • If you are having trouble with your password, here are some quick tips:
  • All passwords are case sensitive and require a minimum 1 capital letter.
  • Make sure your “Caps Lock” on your keyboard is not on.
  • Go back to the home page and re-enter your login before trying the password again.
  • If none of these tips help you, please contact Virtual Support.
A secure access code is a security measure we use to ensure the person signing in is really who they say they are. This code is a six digit number that is sent via email or phone number that we already have on file in our system when you signed up for your account. This code is a one-time use only code and expires after 30 minutes if not used.
 
If you do not receive your secure codes check:
 

Email delivery
Please add notifications@firstcb.com to your email contacts, address book, or whitelist to prevent it from being blocked or filtered.

Email @Yahoo.com will generally block secure codes no matter what. Please try another delivery method.

Text delivery
Please text the word START to 86434 to prevent text blocking for secure code delivery.

















The "No MICR" error means the software isn't recognizing the required magnetic ink on the check being scanned. You can attempt to rescan this check. If these attempts are still failing, this check must be deposited at a local branch for processing.
Verify there are 2 cords connected to scanner, one plugged into wall, one plugged into computer’s USB port and that the scanner is turned On. Once this is verified, if you’re still receiving the error please contact support.
Most likely this is due to a loss of internet connection. If you’ve verified your internet connection you may need to re-register your software by going to the Tools menu and click on re-register client. If you still receive the error please contact support.


















This is usually caused by cookie browser settings. Please contact Digital Support for assistance.
Some payees are on file within our system to receive payments electronically. Other payees will receive a check in the mail. To see how your payee will receive their payment, open your pending or processed payment details and look at the Payment Type.
Choose Advanced, then select Visit Bill Pay Site. Click on your payment to view Payment Details and look at the Status. If your status is Scheduled, you may edit or cancel the payment. If the status is In-Process or Completed, the payment has already been sent and can not be edited or canceled.
Your Bill Pay payments will not be deducted from your account until the payee receives the payment. If payment was sent electronically, it will be deducted from your account on the pay date you chose. If payment was sent by check, it will be deducted from your account when the payee deposits the check at their financial institution.
Choose Advanced, then select Visit Bill Pay Site. Under your payee name, click Set up: autopay. Select Pay automatically at regular intervals, enter funding account, amount, frequency, delivery by date, and end date, and then click Save changes.