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How will my Bill Pay payee receive their payment?
Some payees are on file within our system to receive payments electronically. Other payees will receive a check in the mail. To see how your payee will receive their payment, open your pending or processed payment details and look at the Payment Type.
Can I edit/cancel a Bill Pay payment?
Choose Advanced, then select Visit Bill Pay Site. Click on your payment to view Payment Details and look at the Status. If your status is Scheduled, you may edit or cancel the payment. If the status is In-Process or Completed, the payment has already been sent and can not be edited or canceled.
Why hasn't my Bill Pay payment been deducted from my account?
Your Bill Pay payments will not be deducted from your account until the payee receives the payment. If payment was sent electronically, it will be deducted from your account on the pay date you chose. If payment was sent by check, it will be deducted from your account when the payee deposits the check at their financial institution.
How can I setup automatic Payments?
Choose Advanced, then select Visit Bill Pay Site. Under your payee name, click Set up: autopay. Select Pay automatically at regular intervals, enter funding account, amount, frequency, delivery by date, and end date, and then click Save changes.